“I did not receive any confirmation about shipping, where is my delivery ?” “You guys say I can receive my order in 3-5 days, it has been more than 5 days, what is going on with my order” “I have not heard anything since I made the order back on Jan 16th, is this a scam ? ”
There are many doubts and some complaints about the shipping time on Nastydress, how can you find out your order details easily ? Here are some tips for the customers reference.
What is difference between the “processing time” and the “shipping time” ?
First, you need to know the differences between the “processing time” and the “shipping time”.
The total delivery time = processing time + shipping time
After the receiving of your order, Nastydress conducts Quality Control checks and testing in order to ensure the product’s quality prior to shipment. The average processing time approximately 4 business days; however, it can also be affected by the item’s stock status, these orders can take between 5-10 business days to process.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.
Shipping time is a different concept, the processing time did not include the shipping time. Most of the complaints comes from the misunderstanding for the 2 different concepts.
The actual shipping time to destination countries is based on the shipping method you chose when you make the order. There are 3 shipping methods for your reference, you can choose anyone you like.
A: Flat Rate Shipping: 10-25 business days
B: Standard Rate Shipping: 7 -15 business days
C: Expedited Rate Shipping:3 – 7 business days
For more details about processing time and shipping time, please check it on Nastydress official website here http://www.nastydress.com/shipping-handling/
How can I track my order
Many customers complain that they can not track the order after the order is shipped. Why?
In fact, the customer can receive the email from Nastydress Customer Service Team for the tracking information once the order is shipped. Then the customer will be able to check the item delivery status online by accessing the website of the relevant delivery company. Complains mostly come when the costomer can not track it online.
The tracking information normally appears after 2-3 business days following dispatch. For the flat rate shipping(10-25 business days) it may take 3-7 business days sometimes.
If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history. Customer don’t have to send complaints and rest assured to ask the sender company for more help.
For further assistance with Nastydress, please refer to this link here
http://www.nastydress.com/contact-us/ customers can always get their help within 24 hours.