Is Nastydress a scam? Recently, the multinational apparel store has been put under the fire of some customers on several online shopping rating or reviews sites. These buyers who wanted to conduct a Nastydress return failed to contact its customer service, so that they gave negative reviews or even complaints saying that Nastydress was a totally scam.
So are these complaints providing us with a real picture of Nastydress, or just an emotional vetting of personal negative feeling? In answering this question, we particularly contacted the manager assistant of Nastydress recently and got the following replies.
1. 30 Days Return Warranty
Nastydress spokeswoman alleged that their company provides customers with 30 days return warranty as mentioned on their site. Therefore if customers receive items which are defective, damaged, size wrong, or totally different from the photo, they can contact Nastydress as soon as possible.
2. Not 24/7 Customer Service and Be Patient
Moreover, we were told that Nastydress customer service is not 24/7, which means buyers might fail to get replied as promptly as expected after inquiring. Hence, you are suggested to be patient and also the result of our recent data collection reveal that around 65% of complaints finally revise their reviews after successfully contacting the Nastydress customer servers. Most importantly, you should be aware that prior to returning your goods you should be approved by the site’s customer servers in advance. In fact, Nastydress customer servers are said to be professional and would make every effort to reply the customers’ return inquires as soon as possible. As a result, complaints stating that the store was a scam are somewhat unfounded.
3. Customer Complaints: Long Return Process
In addition, complaints on Nastydress return focused chiefly on its long process. In the interview, the Nastydress spokeswoman admitted that the return process does time-consuming about which some customers might be anxious. Nevertheless, she pointed out that this cannot prove that Nastydress is not a scam. Also, she provided us with some tips on Nastydress return.
4. Tips of Returning Nastydress Items
(1)Contact the Customer Server to get the RMA Form
As mentioned above, after you have made a decision to start your returning process, firstly you should contact Nastydress customers service Team through phone call, live chat or email.
Then you will be asked to provide some information including your ID, order no., the reasons of return as well as the items’ photos which you might be required to take. Then the Nastydress Team will check the information you provide and inform you whether your application is approved. This process generally takes 5-7 business days. If approved, you will be given an RMA form needed to be filled.
(2)Fill the RMA Form
Afterwards, customers will receive two RMA Forms that can be seen as the screenshots below. One of them should be chosen to fill in. Here, you should be aware that two forms are identical except the Return Address: one is returned to the USA and the other is Shenzhen, China.
Some customers may be confused and don’t know which return address they should choose. To answer this question, we asked the Nastydress Manager Assistant and were told that customers’ option of return address is at random. Either of the addresses is accepted.
(3) Print the RMA Form
After you fill the form, you should print it.
(4) Return the Items with RMA Form
The final step is return the items and don’t forget to send Nastydress your RMA Form as well. In addition to the items and RMA Form, there is some Additional Information You Need to Know.
If you still have any further questions, you can contact Nastydress on your own.
In conclusion, it can be seen that Nastydress is not a scam site. Instead, the store will be glad to go through the return process and help customers solve their problems.